THE STARLET | ART PRINT

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us through our contact page If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question by Contact us through our contact page

Please inspect your order within 3 working days of receiving the damaged artwork so that we can make the appropriate arrangements to have the damaged items refunded or replaced.
Please inspect your order upon reception and contact us through our contact page immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.
Why is the amount I’m charged for shipping higher than the postage paid on my package? Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.

Though we cannot guarantee specific shipment dates until an order has been placed, unframed works typically ship within 7 - 1 business days and framed works take a bit longer, usually shipping within 10 - 15 business days. Works that ship from US and international artist studios make take longer to be shipped. Shipping times may increase for international orders depending on local requirements. For orders that require special shipping, please contact us to make the proper arrangements. As soon your piece has shipped out, you will receive a tracking number and you can always reach out to us with any questions by emailing info@thetappancollective.com. If you would like to expedite your order or shipping please contact us. Please note, signature is required upon delivery of artwork