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FAQ OLDER VERS.

Find art you LOVE! 

Photography . Mixed Media Arts . Paintings . Art Gifts

 

 Contact

Got a question!  Need custom sizes, paper types or you wish to place an order directly with me.

you can do it on live chat, e-mail me at Fran@FranLamothe.com or text or call at 323-680-4505.

 

 

 

Shipping

 How long will shipping take?

Orders ships within 3 to 10 days. Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons.  For special deliveries services for all locations please contact us and we will let you know the additional cost.

 

How much will shipping cost?

Shipping rates are calculated by the size of the package. Shipping in North America is charged between $19.95 and up depending of size and destination. For larger size and International orders, Email us!

 

International Orders

 At this time, we ship within the United States, as well as Canada. 

International orders will receive a quote for pre-approval prior to processing and shipping the order.

The buyer is responsible for all shipping and handling fees as well as all customs and duty related fees.

Email us for international rates or for over-sized products.

 

Will I have to pay duties and taxes?

Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.

 

RETURNS

All buyers have the right to cancel their order any time before shipment.

We want you to be happy with your new purchase. If you need to make a return, we’re here to help. If there is an issue contact us within 7 days of receipt and we’ll make it right.

 

Original artwork Return Policy

If you are not satisfied with your purchase please contact us within 7 days of delivery. To request  a replacement or refund contact us by e-mail. We will contact you to discuss next steps and to initiate the process.

Once we receive the artwork, we will process your return and the amount owed will be refunded as your original order minus shipping and handling costs and custom fees within 7-10 business days of your merchandise return. Please take some photos of the outer packaging, damaged artworks.  Email us all shipping details including tracking number. We will contact you to discuss next steps and to initiate the process.

 

Fine art photography Return Policy

If you are not satisfied with your purchase please contact us within 7 days of delivery and we will refund or exchange your fine art print. We will contact you to discuss next steps and to initiate the process.

Fran Lamothe takes pride in only producing only the best quality fine art prints.You can order confidently. We want you to be happy.

 

Damaged Items

Damaged items must be reported within 7 days of delivery date to quality for a full replacement, email us to give us the information.

Save Original packaging, take photos of damaged artwork and packaging. We will contact you to discuss next steps and to initiate the process. 

 

Payment

All prices on this website are in US dollars.  We accept major credit cards and Paypal payments. If you have any questions regarding payments, please contact us so that I can assist you with the payment

 

Sales tax

All prices stated on our website are exclusive of sales tax. Sales tax of GST 5% plus QST 9.75% will be added if artworks are sold and shipped within Province of Quebec.

 

 How is the artwork packaged for shipping?

We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.

 Why is the amount I’m charged for shipping higher than the postage paid on my package?

 Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.

 

Can you recommend a professional framer to stretch my canvas or frame my artwork?

 You can contact us at any time and we will do our best to refer you to a professional framer in your area.

 

What is a limited edition?

A limited edition is produced in a set limited quantity. Each piece in the edition is identical and is considered an original. Limited edition photographs are generally more valuable because of the limited number available. Once a photograph is sold out, it will not be released again in that particular size.

 

What is a certificate of authenticity?

A Certificate of Authenticity is a sheet with The Fran Lamothe logo that’s signed by the Artist. A certificate of authenticity accompanies each print and includes the artist name, artwork title, size, edition number and paper type.

 

TRADE

I work with Interior designers, art consultants, architects, designers, set designers, film and TV industry and art lovers. e-mail me and you will be the first to received info about new arts, invitations and promotions. Let’s Connect!

 

Who retains copyright on the Fran Lamothe artwork?

Fran Lamothe retains all copyright to the artwork i.e. the rights to produce, reproduce, present at a public exhibition, communicate the work to the public by telecommunication, and adapt the artwork.

 

Can I use Fran Lamothe artwork in advertisements, websites, books, film or TV?

For any other usage other than decorative wall prints please email inquires to contact us, to discuss licensing arrangements.

 

I made a mistake when I submitted my order! How can i correct it? Contact us by email so we can modify your order. 

 

 

Fran Lamothe © 2019 | Prices in USD | All images are property of Fran Lamothe