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FAQ

Shipping

Orders ships within 3 to 10 days. Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons. For special deliveries services for all locations please contact us and we will let you know the additional cost.

Original artwork will ship within 3 to 5 days.

Fine Art Photography production time 7 to 10 business days. Shipping depending on location 7 to 10 days.

Free shipping in Canada and USA (excluding Hawaii and Alaska). For artworks 24” and more, stretched
canvas and frame artworks. FL will contact you prior to processing for approval of any additional charges, priorto shipping the order.

At this time, we ship within the United States, as well as Canada.

International orders will receive a shipping quote for pre-approval prior to processing and shipping the order.

The buyer is responsible for all shipping and handling fees as well as all customs and duty related fees.

Contact us through our contact page for international rates or for over-sized products.

Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.

Returns/Shipping

We have a 7-calendar day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through our contact page If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by contacting us through our contact page.

Fine art photography is made to order and is final sales. cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order within 3 working days of receiving the damaged artwork so that we can make the appropriate arrangements to have the damaged items refunded or replaced.

Please inspect your order upon reception and contact us through our contact page immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All prices on this website are in US dollars. We accept major credit cards and Paypal payments. If you have any questions regarding payments, please contact us so that I can assist you with the payment.

We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.

Why is the amount I’m charged for shipping higher than the postage paid on my package?

Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.

You can contact us at any time and we will do our best to refer you to a professional framer in your area.

A limited edition is produced in a set limited quantity. Each piece in the edition is identical and is considered an original. Limited edition photographs are generally more valuable because of the limited number available. Once a photograph is sold out, it will not be released again in that particular size.

An open edition print is a high quality print. Open edition prints are not signed by the artist nor are they individually numbered. Open edition prints do not come with a certificate of authenticity.

A Certificate of Authenticity is a sheet with The Fran Lamothe logo that’s signed by the Artist. A certificate of authenticity accompanies each print and includes the artist name, artwork title, size, edition number and paper type.

We work with Interior designers, art consultants, architects, set designers, film and TV industry, e-mail us to receive a quote and you will be the first to received info about new arts, invitations and promotions.

Fran Lamothe retains all copyright to the artwork i.e. the rights to produce, reproduce, present at a public exhibition, communicate the work to the public by telecommunication, and adapt the artwork.

No. For any other usage other than decorative wall prints please email inquires to contact us, to discuss licensing arrangements.
Fran Lamothe © 2021 | Prices in USD | All images are property of Fran Lamothe

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