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FAQ

Find art you LOVE! 

Art Photography . Art Prints . Mixed Media Art . Paintings . Art Gifts

 

Contact

Got a question!  e-mail us.

 

Shipping

How long will shipping take?

Orders ships within 3 to 10 days. Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons. For special deliveries services for all locations please contact us and we will let you know the additional cost.

Original artwork will ship within 3 to 10 days.

Art Photography and Art Prints production time 7 to 10 business days. Shipping depending on location 7 to 10 days.

 

How much will shipping cost?

Shipping rates are calculated by the size of the package. Shipping in North America is charged  $19.95 and up depending of size and destination. For larger size and International orders, Email us!

 

International Orders

At this time, we ship within the United States, as well as Canada. 

International orders will receive a quote for pre-approval prior to processing and shipping the order.

The buyer is responsible for all shipping and handling fees as well as all customs and duty related fees.

Email us for international rates or for over-sized products.

 

Will I have to pay duties and taxes?

Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.

 

RETURNS

original artworks ( Paintings & Mixed Media Arts )

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us by e-mail If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question by e-mail.

Exceptions / non-returnable items / Art Photography and Art Prints

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 Payment

All prices on this website are in US dollars.  We accept major credit cards and Paypal payments. If you have any questions regarding payments, please contact us so that I can assist you with the payment. 

 

Sales tax

All prices stated on our website are exclusive of sales tax. Sales tax of GST 5% plus QST 9.75% will be added if artworks are sold and shipped within Province of Quebec.

 

How is the artwork packaged for shipping?

We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.

Why is the amount I’m charged for shipping higher than the postage paid on my package?

 Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.

 

Can you recommend a professional framer to stretch my canvas or frame my artwork?

You can contact us at any time and we will do our best to refer you to a professional framer in your area.

 

What is a limited edition?

A limited edition is produced in a set limited quantity. Each piece in the edition is identical and is considered an original. Limited edition photographs are generally more valuable because of the limited number available. Once a photograph is sold out, it will not be released again in that particular size.

 

What is a certificate of authenticity?

A Certificate of Authenticity is a sheet with The Fran Lamothe logo that’s signed by the Artist. A certificate of authenticity accompanies each print and includes the artist name, artwork title, size, edition number and paper type.

 

TRADE

We work with Interior designers, art consultants, architects, set designers, film and TV industry and art lovers. e-mail us and you will be the first to received info about new arts, invitations and promotions. Let’s Connect!

 

Who retains copyright on the Fran Lamothe artwork?

Fran Lamothe retains all copyright to the artwork i.e. the rights to produce, reproduce, present at a public exhibition, communicate the work to the public by telecommunication, and adapt the artwork.

 

Can I use Fran Lamothe artwork in advertisements, websites, books, film or TV?

No. For any other usage other than decorative wall prints please email inquires to contact us, to discuss licensing arrangements.

 

I made a mistake when I submitted my order! How can i correct it? Contact us by email so we can modify your order. 

 

 

Fran Lamothe © 2021 | Prices in USD | All images are property of Fran Lamothe